2016/17 Reds Membership - What you need to know

With the Hyundai A-League 2016/17 season edging closer, here is all the information you need to know about becoming an Adelaide United Member!

When do 2016/17 Season Tickets and Memberships go on sale?

  • Renewing members - 2015/16 members can renew their membership from 12pm Tuesday, 17 May 2016. Any seats not renewed by 5pm Friday, 10 June 2016 will be released back to sale.
  • New members - 12pm Monday, 16 May 2016 – Reserved seats will not be allocated until all renewing members’ seats have been allocated (from Monday, 20 June 2016)

How do I join as a member?
The easiest and quickest method to join is to use our online portal. Go to http://goreds.com.au/ to join now.

An alternative is to call the Reds Membership Hotline on 1300 GO REDS (1300 467 337).

What is the 3 season option?
There is now the ability to lock in your membership for 3 seasons. This means you can lock in the same package until the completion of the 2018/19 season at the 2016/17 price. This 3-season option is available for Full Season Memberships only.

How do I get a free backpack?
If you are a renewing member and if you join before 5pm 10 June 2016, you will receive a free AUFC backpack.

I can’t make it to all 14 home matches. Can I still buy a ticketed Membership?
Yes. The 9-Game Flexi Pass is the option for you. This membership option gives you the flexibility and the convenience to pick which home games you want to attend whenever you want. There are no decisions to be made at the time of sign-up, just simply decide on the day and attend the match. It couldn’t be simpler. Your membership card will be pre-programmed to give you access to 9 matches. Once you have attended your limit of matches your card will automatically be de-activated. The 9-Game Flexi Pass is available for the General Admission and Active Support categories only.

If you are new to our sport, there is also a 2-Game Flexi Pass. This option works similar to the 9-Game Flexi, however, instead of a member card you will receive two paper tickets that give you access to any home match (excluding games against Melbourne Victory (dates and rounds TBC). You can choose to attend two individual matches, or you can attend one match with a friend. 

How do I make changes to my membership package or my personal details?
You can use our online portal to make changes to your personal details, membership package, or to purchase additional packages. Go to http://goreds.com.au/ to access this portal.

Alternatively, please advise the phone operator at the time of renewal by calling the Membership hotline on 1300 GO REDS (1300 467 337). 

Has the reserved seating configuration of the Western Grandstand changed?
Yes, the seating categories of the Western Grandstand have now been revised to provide different options to those that wish to have a reserved seat, providing categories that will suit everyone’s budget.

There will now be 3 categories of reserved seating; Platinum, Gold, and Silver.

The Platinum category is located centrally in the Western Grandstand and provides arguably the best view in the stadium. 

The Gold category continues to provide a great view from within the stadium. A choice of seating in the lower tier or the top tier of the Western Grandstand gives members flexibility. 

The Silver category is an affordable option and is the ideal progression from a general admission membership to a reserved seat option.  

Seats are limited in each category and there will be times that your chosen category will not be allocated due to no availability. You will be contacted if this occurs.

Can I sit with my friends at the game?
Reserved Seating - Generally, yes. If you are a new member and would like to be seated with a group of friends or family or with existing members, please ensure that all Gold Memberships are purchased at the same time. We will endeavor to accommodate all requests of this nature, but due to seating availability, we may not be able to allocate your group in your preferred section of the Western grandstand.

General Admission Seating - Yes. If you are a Red Member you are free to sit anywhere in the North, East or South stands, excluding the active supporter areas.

Active Supporter Areas - Yes, providing you purchase a membership in the Active Supporter Bay.

Am I guaranteed a seat with my RED general admission membership?
Where capacity crowds are expected, general admission members cannot be guaranteed a seat, but they are guaranteed entry into the game. We strongly advise general admission members to arrive early to the ground to avoid disappointment.

What are the Active Supporter Areas?
The Reds Supporter Bay is a MEMBERS ONLY area dedicated for ‘active’ support in the Northern Stand. This means that there may be large banners and flags being displayed before and during the match, and at times your vision may be obstructed. In addition, the fans in these areas often stand, sing and chant throughout the match. Patrons in this area are expected and encouraged to partake in the above mentioned activities on game day.

These are not general admission areas. A dedicated supporter bay membership must be purchased in order to gain access. 

There are limited seats available, so get in quick to secure your spot in the Active Supporter Bays. To be part of these areas, please ensure that you select the ‘Active Supporter Bay’ option when buying your membership. 

How do I request specific seating? 
If you have a special seating requirement (eg. due to health reasons), please detail your requirement at time of application. 

I have chosen a reserved seat, when will my seat be allocated?
Once we have received your application, your seat will be allocated once we have completed the re-allocation process for renewing members. We will look at the best availability to meet your seat preference. Due to limited availability we cannot always accommodate everyone’s request.

Seating allocations are carried out as follows: 

Step One: Renewing members who renew the same package, including the same seats will be allocated first (from 5pm Friday 10 June).

Step Two: Renewing members who purchase before 5pm Friday 10 June and have requested a seating change or who are adding extra seats to their account will be allocated next. Seating changes will be processed by 5pm Friday 17 June (depending on availability).

Step Three: From Monday 20 June, new members will be allocated the best available seat(s) in their chosen category according to the date their application is received (depending on availability). 

Please note that this is a lengthy process so seating may not be finalised until 30 June. Best endeavours will ensure this process is completed as quickly as possible.

Am I entitled to a concession membership?
Those holding the following cards are entitled to a concession season ticket:

  • Pension card (aged, sole-parent and disability); Seniors card; Full time student card; Health care card.
  • Proof of eligibility for concession must be produced at the ground to gain entry, and at time of collection, and at time of purchase.

Is there disabled seating at Coopers Stadium? 
Yes, there is disabled seating in each of the stands. 

Do you accept the companion card? 
Yes. Companion Card must be produced time of purchase.

What age applies to a child membership?
A child season ticket (and the child component of family season tickets) is for children aged 6 -14 years of age. The child must be aged 6-14 years at the time of purchase. Children aged 5 and under will be permitted free entry, but cannot occupy a seat (ie must sit on the parent or guardian’s lap).

If I can’t attend a home game, can my friend use my membership instead?
Generally, yes. Your membership is transferable, but adults and concession holders may not enter on a child’s ticket, and adults may not enter on a concession holder’s ticket.

When does my membership expire?
All memberships expire at the end of the 2016/17 HAL Finals Series, but do not give access to Finals Series matches (excluding members that have taken up the 3-season option. By which the membership will expire at the end of the 2018/19 HAL Finals Series)

What happens if I lose my season ticket or membership card?
AUFC accepts no responsibility for cards lost, stolen or destroyed. Lost cards must be reported to Membership hotline on 1300 GO REDS (1300 467 337). Replacement cards are issued at a cost of $20 each. 

Does my membership guarantee me entry to the 2016/17 HAL Finals Series, 2016 FFA Cup matches or 2017 AFC Champions League matches?
No. Your season ticket only gives you entry to the 2016/17 HAL regular season. Your season ticket does however give you priority to purchase tickets for the 2016/17 HAL Finals Series, 2016 FFA Cup and the 2017 AFC Champions League should AUFC qualify.

If I buy a membership, am I entitled to the same seat during the 2016/17 HAL Finals Series, 2016 FFA Cup matches or 2017 AFC Champions League matches?
All members have priority to purchase tickets for the 2016/17 HAL Finals Series, 2016 FFA Cup and 2017 AFC Champions League matches should AUFC qualify. However, due to the finals series being run by the Football Federation Australia, and the requirements set out by the Asian Football Confederation, your preferred seats are not guaranteed. Seats may be allocated on a next best available basis.

I bought an add-on for the 2017 AFC Champions League (ACL) group stage. When will I receive my ACL tickets?
All members that purchased the ACL add-on during the members’ priority period will receive their tickets in early 2017. 

How are the seats allocated for the 2017 AFC Champions League group stage?
Due to the requirements set out by the Asian Football Confederation, your preferred seats are not guaranteed. Seats will be allocated on a next best available basis.

What is the match day hospitality upgrade?
All members that purchased a reserved seat in the Western Grandstand has the opportunity to ‘upgrade’ their membership to include access the Club’s match day function

I bought the match day hospitality upgrade. When will I receive my function room tickets for the?
All members that purchased the match day hospitality upgrade will receive their function room tickets in September. 

Can I pay for my membership in installments?
Yes. There is the option to pay for your membership in installments provided a valid credit card number is supplied. 

Memberships can be paid in full in one lump sum at time of purchase or can be paid in 6 instalments. Renewing members must pay the instalments between the months of May and October. New Members must pay from time of sign-up with final payment being made no later than January 2017. 

In order to pay in instalments, a valid credit card number must be supplied. The first instalment, plus any processing fees, must be paid upon purchase of the membership with the remaining five (5) payments being charged approximately every 30 days from sign-up until full payment is made (please note that there will be times that the instalment may be debited several days before or after the 30 day period depending on the day of the week – ie weekends or Public Holidays).

For any memberships renewed after 1 June, catch-up instalments will need to be made at the time of purchase, with the remaining instalments being charged each month until full payment is made in October. For any new memberships purchased, depending on the time of sign-up, catch-up instalments will need to be made at the time of purchase to ensure the membership is fully paid by January 2017. The remaining instalments will be charged each month until full payment is made in January.

A 2% processing fee will be charged for all payment plans.

Please note that all 3-season memberships must all be paid in the first year – ie all payments must coincide with the above dates.

What happens if I fall behind in my installments?
If a payment is missed for whatever reason, you may be charged additional instalments at the next scheduled payment dates to catch up your payments. If your credit card details change it is your responsibility to inform the Reds Membership Hotline on 1300 467 337. The club will not be held responsible for any additional fees incurred due to expired or cancelled credit cards. 

If any of these five (5) payments are not paid on schedule, AUFC reserves the right to cancel the membership without notice to the member. All membership rights will be forfeited by the member with no refund given for any payments made.

Are there any processing or administration fees?
If you pay your membership upfront in full, there are no processing or administration fees. There is only a small processing fee when memberships are paid in instalments.

Is there an option which allows my Memberships to automatically ‘roll over’ each year?
Yes. Members will have the option to have their Memberships automatically renewed each year, no fuss!

If you purchase your or Membership using a credit card, we will be able to automatically renew them for the following season and beyond. You will receive an email before the renewal period each year advising you that your Membership is going to be renewed for the following season. At this point you will have the opportunity to opt out of the Auto Renewal System. If you do not opt out before the end of the members’ priority period each year, the amount will be deducted from your nominated Visa or Mastercard. If you do not wish to take part in this convenient Auto Renew System, please advise the membership department at the time of purchase, or call 1300 GO REDS (1300 467 337) to opt out.

There are two payment options with auto-renew. 6 instalments over 6 months or one lump sum annually. Payments will be deducted directly from your nominated VISA or Mastercard, and your Membership will automatically rollover on each season.

When will I receive my membership card?
Your membership card will be posted out within 6 weeks of purchase.

If you do not receive your membership card by 1 October, please ring 1300 GO REDS (1300 467 337). Please note, you will not need your membership card to access pre-season or friendly matches as members do not receive a discount or free entry to these matches. 

When will I receive my lanyard, pin, sticker and fixture magnet?
If you have purchased a full season membership, you can collect your lanyard, pin, sticker and fixture magnet from a fan’s day scheduled to take place in September. Alternatively, from September, you can pick up your lanyard, pin, sticker and fixture magnet from the AUFC Office located at 4A Manton Street, Hindmarsh (9am-5pm, Monday – Friday) or from one of the Reds’ first 3 home matches 

How come I am not receiving any emails from the club?
Please make sure all of your personal and contact details are current and up-to-date, and make sure you are subscribed to newsletters that are relevant to you, to ensure you don’t miss out on any crucial information or exclusive offers. You can log in to our member portal at any time to update your details using your log-in details sent to you by email upon sign-up.

What is the Captain’s Club? How is this different from my AUFC Membership?
The Captain’s Club gives the holder membership to the Adelaide United Members Club Inc (AUMC). The AUMC is distinct and separate to the Adelaide United Football club. Members of the AUMC will receive additional benefits as per the specified membership package. Having membership of the AUMC does not automatically provide membership of the Adelaide United Football Club